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How We Protect Your Account & Payment Information

When you open an account with us, your personal data—login credentials, deposit history, withdrawal requests, and payment method details—stays encrypted and secure on our servers.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo third-party data sales
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cinahoky How We Protect Your Account & Payment Information
CONTACT US ANYTIME

How to Reach Our Privacy Team

Your questions about your data, account access, or any privacy concern reach our team during business hours through multiple channels. We respond to privacy requests and data inquiries within 48 hours.

Live Chat Open the chat icon in your account lobby. Our team responds in under 10 minutes during peak hours, 9 AM to midnight Indonesia time, seven days a week.
Email Support Send your privacy request to [email protected]. Include your account username and a description of your data concern; we reply within 48 hours with next steps.
Phone Verification Line Call +62 (0) 21-XXXX-XXXX during business hours to verify your identity and request account access, data export, or deletion details.
SECURITY & RETENTION

How We Handle Your Data Security

Your account information is protected by SSL encryption, meaning all traffic between your device and our servers is scrambled and unreadable to outsiders.

Encryption & Transport

Every deposit via DANA, OVO, GoPay or QRIS, every withdrawal request, and every login session travels over SSL encryption. We do not store passwords in plain text.

Fraud Detection

Unusual login patterns, impossible withdrawal speeds, and repeated failed login attempts trigger our security alerts. Your account is frozen pending verification if we detect anomalies.

Third-Party Integrations

Payment processors for DANA, OVO, GoPay and QRIS receive only the minimum data needed to complete your transaction. We do not share your full profile with game studios or affiliate partners.

Data Retention Policy

We keep your account data active for as long as you hold an account. After closure, records are retained for seven years to satisfy financial and regulatory compliance requirements.

Your Access Rights

You can request a copy of all data tied to your account, including deposits, withdrawals, and login history. Email [email protected] with your account username and a photo ID.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your account settings without affecting core functionality.

Privacy Policy Frequently Asked

Below are the questions we hear most often about your data, account access, and what happens to your information when you play with us. Each answer points to the exact setting or contact method you need.

Yes. Open a ticket with our support team via live chat or email [email protected] and request a data export. Include your username and identity verification. We provide a complete CSV file within 48 hours containing all deposits, withdrawals, logins, and account changes.

Your account data is marked inactive but retained on our servers for seven years as required by local financial regulation where local law permits. We do not delete withdrawal records, deposit history, or identity verification documents before this period expires. You can request permanent deletion after seven years.

Your payment method details are encrypted and stored only to speed up future deposits. You can remove a saved payment method from your wallet at any time in the Account Settings > Payment Methods section. We never charge your stored method without your explicit action in the lobby.

Only you and our support staff can view your account details. Support agents access your data only when handling your request. We do not share your account history, balance, or withdrawal records with game studios, marketing partners, or third-party affiliates.

Log into your account and navigate to Settings > Personal Information. You can update your email, phone number, and account preferences directly. Identity verification details (name, date of birth) cannot be self-edited; contact our support team to request a change with a new identity document.

We use essential session cookies to keep you logged in. Analytics cookies track how you navigate the lobby so we can improve speed and usability. You can disable analytics cookies in Settings > Privacy Options without affecting your ability to deposit, play, or withdraw.

Contact our support team immediately via live chat or phone. We freeze your account, review login history for unusual access, and work with you to secure it. If unauthorized withdrawals occurred, we investigate and escalate to our fraud team. Enable two-factor authentication in Settings > Security to prevent future unauthorized access.

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