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Our Terms Shape How Your Account Works

When you open an account with cinahoky, you agree to the terms that protect your wallet, your gameplay and how we handle what you share with us.

Your deposit and withdrawal rulesAccount access and verificationHow we secure your data

Explore the Lobby Read FAQ

What Our Terms Cover

cinahoky Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms bind both you and cinahoky to clear rules. By signing up, you confirm you meet the age and residency requirements where local law permits. We specify how deposits work through DANA, OVO, GoPay and QRIS—each payment clears within minutes, but cinahoky isn't liable if

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your bank delays it. Withdrawals require account verification; we may ask for ID or proof of address to prevent fraud. Account inactivity over 12 months may trigger a dormancy fee. You own your account credentials and remain responsible for activity under them. We reserve the right
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to suspend or close accounts that breach our terms, including suspected fraud or abuse. Disputes are handled through our support team first; unresolved cases follow the law of the jurisdiction where local law permits play.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Terms Questions

Our support team handles all policy questions and account concerns during business hours. Reach out through live chat, email or the in-app help centre, and we'll clarify how a specific term applies…

Live Chat Open the chat widget inside the lobby. We respond within 5–15 minutes during peak hours. Available 24/7 for account access and withdrawal questions.

Email Support Send queries to our policy team at [email protected]. Include your account ID and describe your question clearly. We reply within 24 hours on business days.

In-App Help Centre Browse our account and terms section from the main menu. Search by keyword or scroll through FAQs. Updated daily with new questions from players in Medan and beyond.

YOUR SECURITY & RIGHTS

How We Protect Your Account and Data

Security and transparency are the core of our terms. We encrypt your login and payment data with industry-standard TLS; we never store full payment details on cinahoky's servers—DANA, OVO, GoPay and QRIS…

Data Encryption

All logins and payment transactions use TLS 1.2 or higher. Payment cards and digital wallets are processed off-site by DANA, OVO, GoPay and QRIS directly.

Activity Logging

We log every login, deposit, withdrawal and game session for 7 years. This helps us spot unusual activity and resolve withdrawal disputes quickly.

Cookie & Tracking

Session cookies keep you logged in across pages. Analytics cookies help us see which games you use most. Disable optional tracking in your account settings at any time.

Data Request & Deletion

Email [email protected] with your account ID to request your personal data, correct it, or ask us to delete it. We respond within 30 days per local regulation.

Account Closure

Close your account from Settings → Account. You have 30 days to reopen it; after that, it's permanent and your balance is forfeited if not withdrawn first.

Dispute Resolution

Contact support with your complaint first. If unresolved, submit a formal dispute with details and evidence. We investigate within 14 days and follow local law.

Terms & Conditions Questions Players Ask

The questions below cover the parts of our terms that come up most often—account age, payment holds, inactive accounts and what happens if you break a rule. Read through; if your question isn't here, our support team is ready to help.

You must be of legal age where local law permits. In most of Indonesia, that's 18 years old. We verify age during signup or at first withdrawal. Accounts opened by minors will be closed and balances forfeited.

Large withdrawals or first-time requests may require ID or bank proof to prevent fraud. This protects your account and complies with payment rules. Upload documents in Settings → Withdrawal Verification; most clear within 24 hours.

After 12 months with no login or bet activity, a dormancy fee of Rp 50,000 applies monthly until you return. Your balance remains yours; log in to stop the fee. Accounts inactive for 3 years are closed and balances forfeited.

We close accounts only if we detect breach of terms—fraud, underage play, multi-accounting or abuse. We notify you by email and give you 7 days to respond. Disputed closures can be appealed to our compliance team.

We retain your data for 7 years to meet payment and anti-fraud rules. After that, it's deleted. You can request deletion sooner by writing to [email protected], but we may need to keep some records for legal compliance.

Change your password immediately from Settings → Security. Contact our support team with details of the suspicious activity. We'll review your account logs, reverse unauthorised transactions if found, and secure your account.

Deposits are not refundable once credited to your account; they become your balance to play with. If a payment fails or duplicates, contact your payment provider first, then escalate to our support team with the transaction ID and receipt.

Our Terms Shape How Your Account Works

How to Contact Us About Terms Questions

How We Protect Your Account and Data

Data Encryption

Activity Logging

Cookie & Tracking

Data Request & Deletion

Account Closure

Dispute Resolution

Terms & Conditions Questions Players Ask

01 What's the minimum age to open a cinahoky account?

02 Why is my withdrawal being held for verification?

03 What happens if my account is inactive for a year?

04 Can cinahoky close my account without warning?

05 How long do you keep my personal data after I close my account?

06 What if I think someone else accessed my account?

07 Are my DANA, OVO, GoPay and QRIS deposits refundable?

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